Terms and Condition | TL Car Rental

Delivery and Collection Fee

Delivery and collection within at airport will be FREE of charge. Delivery and collection at other places apart from airport will incur charges of MYR20-50/trip. The hirer will be informed for the additional charge for delivery and collection. Additional charge of MYR15.00 per trip for delivery and collection before 08:00 and after 18:00.

Driver’s Age And Licence Requirements

The drivers must be between 23 and 65 years old. Other nationals who hold a valid driving license in English can drive in Malaysia for a maximum of 3 months. Probational license holders will not be accepted.

Minimum Rental

Minimum rental is one day (24 hours). Any extension will be considered as hourly pay until maximum of 1 day rental for following 24 hours.

Mileage Policy

Unlimited mileage per day. However, driving out of 50km radius out of Miri town, eg Brunei, Batu Niah will incur Rm50-Rm300 outbound fee.

Vehicle Collection

Please bring along of your original identity card/passport, driving license, business card or any relevant document to verify your working/home address. During vehicle collection, the hirer is required to check for any damage or missing part to the vehicles. If the hirer found any damage or missing part before collecting the vehicle please inform our staff immediately. Any damage or missing part that is not reported earlier will be considered under the hirer responsibility.

Insurance & Excess

All vehicles are fully insured with standard motor vehicle policy. However the hirer is responsible for excess not exceeding
MYR2,000 (Class A)
MYR3,000 (Class B)
MYR5,000 (Class C)
MYR20,000 (Class D)
MYR10,000 (Class E&F)

All insurance and excess protection do not apply for damage or lost due to careless action, negligence, illegal or improper use of the vehicle. The insurance and excess protection also not cover for tyre punctures, burst tyres, fuel errors, battery damage because of forgotten turned off electrical devices and loss or damage to the vehicle accessories. The accident or damage only applies for collision between two moving objects. Any damage while the vehicle is stationary will be under hirer’s full responsibility and subjected to the above insurance and excess protection. For damage which involves a third party, the hirer is required to get information from the third party driver which include the driver’s name, IC/Passport, driving license and vehicle registration number. If the claim cannot be made against third party insurance, all damage will be under hirer’s responsibility and subjected to the above excess or excess protection.The hirers are reminded that underbody and overhead damage is at their own risk at all time. All insurance and excess protection is void if the vehicle is driven on unsealed and unmade road or surface.The hirer is required to contact our representatives to inform us for any event of accidents or car theft.A police report should be made within 24 hours after the accidents or from the time you’ve found out the theft or loss. The police report should be obtained in writing.

Deposit

Security deposit will be collected (Rm200-400) per vehicle, and shall be refunded within 3 working days after returning vehicle, provided no summons and physical damages found.

Penalties

Smoking is prohibited inside the car. Penalty MYR200 will be charged for cleaning any unpleasant odour. All traffic/parking summons (if any) will be under hirer responsibility. Penalty MYR50 will be charged if the customer failed to pay the summons within the time specified after we send notification. For long term rental, the hirer is responsible to return the car at our nearest branch if the car is due for servicing. We reserve the right to charge penalty of MYR1.00 per KM after 500 KM exceeding the service limit.

Speed Limit

Speed limit for normal road in Sarawak is 90 KM/hr, while flyover is 70 KM/hr. Please drive carefully and obey traffic rules.

Returning The Vehicle

Please inform us beforehand if you want to return earlier (penalty might imposed) or extend the rental (subject to availability).

Cancellation Policy

All cancellation must be notified 48 hours before the booking date. We reserve the right to charge full day rental for cancellation less than 48 hours. In the event of early termination or before the rental agreement period end, the hirer has no right to refund any or part of the charges.

Vehicle Class:

– Class A (Economy)

– Class B (Sedan)

– Class C (MPV)

– Class D (Luxury)

– Class E (Four Wheel Drive)

– Class F (Van)